OEM – APPLIANCE SUPPORT STAGE

Your appliance needs don’t stop after deployment. That’s why we provide continued support through smart management of your inventory. Your dedicated account team will help you determine the best

and most cost-effective options for your deployed appliances. We keep you involved in ongoing evaluations and jointly develop a long-term migration strategy to make sure your program

can smoothly phase out EOL systems and always

stay current.

 

 

In addition, ICC provides tools that help you track

and understand what is happening with your systems. Appliance deployments can number in the hundreds

and thousands, making them difficult to manage.

Our advanced technology resources help to automate this management process, enabling you to effectively maintain your hardware program in an efficient manner.

WHY TRUST APPLIANCE SUPPORT FROM ICC?

Although your appliance hardware should spend much more time with you than with us, that doesn’t mean you need to spend more time worrying about it. That’s what we’re here for.

WE OFFER:

• Inventory deployment including drop-shipping and blind shipping

• Logistical support for meeting any requirements for shipping & handling and taxes & duties

• Distance and onsite support options for rapid hardware troubleshooting, diagnosis, and repair, including 4-hour and next-day response

• Comprehensive inventory tracking, including for: complete production units, partially-configured systems, prototypes, RMAs, and other material items

• Access to tracked data such as serial numbers, mac addresses, asset tags and more

• Proprietary account manager with direct API access for your developers

• Lifecycle strategy: including EOL status reports and migration planning, ongoing price management, component list research & resources, supply chain sourcing, benchmark testing of new configurations,

and more

APPLIANCE DEPLOYMENT TIMELINE:

Proposal refinement

and initial

concept

designs

 

 

 

WEEK 2

 

 

Initial

prototype

build

 

 

 

WEEK 4

 

Prototype

review

 and

program

planning

Appliance

project

proposal

Continued

design

and branding

concepts

 

 

 

WEEK 3

 

 

 

WEEK 5

WEEK 1

 

Custom requirements

and

testing

 

 

 

WEEK 7

Production

ramp up

 

 

 

WEEK 9

 

Program

planning,

custom requirements

and testing

Custom requirements

and

testing,

final review

of appliance

Full program deployment

and

setup for

ongoing

support

 

 

 

 

WEEK 6

 

 

 

WEEK 8

 

 

 

WEEK 10

 

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© Copyright 1993-2016. International Computer Concepts, Inc.

300 Wainwright Drive, Northbrook, IL 60062, USA

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