Our Warranty Policy

1. All merchandise returned must have a detailed description of the defect, a copy of ICC invoice (which includes the serial number of the merchandise returned), and the RMA number marked outside of the package.
2. Dead on Arrival (DOA) products must be processed & received for RMA within 14 Calendar days of the invoice date. All defective items will be replaced or repaired within the Terms and Limits of the Manufacturer's Warranty. ICC is not liable if, the manufacturer is not in business or the product is irreplaceable.
3. We must receive merchandise before a replacement can be sent out. No Cross Shipment.
4. All returned merchandise must be in its original packaging (including all corresponding parts, manuals, cables, and diskettes, etc.); otherwise, packaging materials will be billed for each item.
5. ICC will not be responsible for any physical damage or modified product. System must be, "As shipped configuration"; otherwise all warranties are voided.
6. All RMA Return for Credit must be requested & received within 14 calendar days, a minimum 15%-25% restocking may apply and credit will be issued at current market price, no cash refunds.
7. ICC is not responsible for any shipping damage or loss. All claims for shipping damage must be presented to the shipping carrier immediately.
8. Defects are covered by manufacturer's limited warranty, ICC is not liable for indirect, incidental or consequential damages resulting from the loss of use, data or profits arising from defective, inoperative product or ordering errors. Shipping charges are non-refundable.
9. All returns can be accepted directly by ICC within 14 days (requested & received) from date of invoice, at ICC's discretion for: credit is subject to a 15%-25% restocking fee.
10. Non-Returnable products: Discontinued items, Special order items, Literature, Items for which manufacturers will not accept returns, Items not purchased through ICC, Product modified by the configuration center, Open units which require reboxing or units in a unsuitable resale condition, Items which have undergone revisions without being assigned a new part number by the manufacture.
11. Customer must contact ICC tech-support and maybe asked to contact mfg's support prior to RMA requests. ICC Tech-Support 847-808-7789 x 103.